Payment
Payment must be in pounds (£’s) and be paid in full before an item can be dispatched. For overseas destinations it is best to send an email or telephone. If you pay by PayPal using local pickup or UK postage and you are not in the UK or local you will be charged the additional postal and packaging cost in a separate invoice. If you do not proceed you will be charged the PayPal costs incurred by the original transaction.
Dispatch and Delivery
All orders will normally be dispatched within 1 working day. Bespoke products made to order may take from 1 to 2 weeks to be returned from the printers.
If an order cannot be dispatched within 5 working days you will be notified immediately. You will be given the option to cancel with a full refund. If an item you have ordered by email has become unavailable, we will inform you when the order can be dispatched. Items marked as, Out of stock, can only be ordered by sending an email.
The ‘out of office hours’ if applicable will be displayed at the top of every page.
Please advise us if you do not receive your item(s) within 14 days of placing your order.
Returns
If the goods are damaged in-transit, please sign the carriers delivery note, Damaged, and notify us within 3 days of the date on which the consignment was signed for. Keep all the packaging material as the Carrier may wish to inspect this. We will arrange to have the item returned at our expense. You will be given the option to have the product replaced at no charge to you or to have a full refund.
Goods that are not acceptable for any other reason may be returned within 14 days for a full refund or replacement. Return postage to be paid by buyer.
These conditions only apply if you order online for existing stock. If the product is not in stock or you commission a print from a picture which is not listed you will have to pay any costs involved after returning the product.
If you have ordered more than 5 items an additional charge may be charged.
Please note that the items returned must be undamaged.
This does not affect your statutory rights for online selling.
Privacy Notice
ClaudeBuckleArt is committed to protecting your privacy and maintaining the security of any personal information received from you.
We strictly adhere to the requirements of the data protection legislation in the UK.
We do not sell, rent or exchange your personal information with any third party for commercial reasons.
Cookie Use
This site uses cookies to remember information about you so it can restore relevant information on pages for example checkout. Other cookies are used for tracking. For example in Google Analytics. We do not use third party cookies.
By using the site we assume that you consent to our use of cookies. If you disable cookies completely the site will still function but you will need to send an email to order something. For further information see Cookies used on this site.
Use of SSL
All data that is exchanged on the checkout and sign in pages is encrypted. A signed certificate is used on the site. You do not have to log on to make a purchase. If you wish your details to be stored you may log on. Your data and password will be stored securely. If your purchase transaction goes through a third party such as PayPal, the third party is responsible for the security of your transaction.